Returns

Unilateral termination of the agreement

Only the Customer who has placed an order or concluded a Distance Agreement in accordance with these Terms of Use and Purchase has the right, without giving reasons for this, to unilaterally terminate the agreement within 14 days. The 14-day deadline starts from the date when the goods, which are the subject of the Agreement, were handed over to the Customer or the third party, who was determined by the Customer and who was not the carrier/courier service. If with one order the Customer has ordered several products that are to be delivered separately, that is, if it is a question of several shipments, the deadline starts from the day when the last shipment was handed over to the possession.

Before the expiration of the term for unilateral termination of the agreement, the Customer shall notify the seller of their decision to terminate the agreement at marodi@marodi.hr. The Seller shall send the confirmation of the received notice on unilateral termination of the Agreement to the Customer without delay, by electronic mail.

If the Customer unilaterally terminates the Distance Agreement, the Seller shall return the money paid excluding delivery costs. The costs of returning the shipment are borne by the Customer. The Customer shall return the shipment immediately, and no later than within 7 days from the date of sending the decision on unilateral termination of the agreement. The shipment should be sent by mail in a verifiable manner to the address Marodi d.o.o.  Gospodarska ulica 5, Nedelišće, 40305.  The refund shall be made after the shipment has been returned to the Seller, and no later than within 7 days of receiving the returned shipment. The refund shall be carried out in the same way as your payment was made.

It is considered that the Customer has fulfilled their obligation on time if they send the shipment to the Seller's address in a verifiable way (preferably with a return receipt) before the expiration of the specified period. The Customer is responsible for any asset impairment which is the direct result of the goods handling, other than the handling which was required in order to determine the nature, characteristics and functionality of products. If the Customer returns a defective product, with major damaged or missing parts and documentation, and if the products are not delivered within an additional deadline of 8 days, it shall be considered that the Customer has failed to fulfil their obligation to return the goods and that the Seller is not obliged to give the Customer a refund.

The Customer is not entitled to unilateral termination of Agreement if:

The Seller has fully fulfilled the Agreement, and the fulfilment had begun with the explicit and prior acceptance of the Customer and their confirmation that they are aware of the fact that they shall lose the right to unilateral termination of the Agreement if the service is fully fulfilled;

The subject of the Agreement are the goods or services whose price depends on the changes on the financial market that are out of the Seller’s influence, and which can appear during the term of the Customer’s right to unilateral termination of Agreement;

The subject of the Agreement is the product which is manufactured under the Customer’s specifications or which was clearly custom-made for the Customer;

The subject of the Agreement is a sealed product that is not suitable for return due to health or hygiene reasons, if it was unsealed after delivery;

The subject of the contract is a product which, due to its nature, is inseparably mixed with other things after delivery.